General Terms and Conditions

·         Octroi & local levies, if any, will be borne by buyer at the time of delivery to the courier company.

·         The items are generally packed in manufacturer's original packaging. We use best packing material & techniques to ensure safety of the item.

·         We provide you the Courier Air Way Bill details once we dispatch so that you may trace the exact location of your order. Sometimes tracking information may take up to 24 hours to appear on Courier Company’s website so, please be patient.

·         Please allow 7 to 10 working days to deliver the product at your place. It may arrive earlier also but if it is delayed more than ten days after dispatch then, please inform us so that we can check with our courier people.

·         Kindly make sure to inspect the item condition before accepting the item from courier company / delivery person and signing their receipt. In case of any signs of pilferage or tampering or item is damaged or short then, please do not accept the package.

·         Please note that sales tax road permit if required, especially customers from West Bengal, Assam (Form 50) & Uttar Pradesh (Form 38) need to be provided by the buyer before dispatch of the product.

·         If we are not able to deliver the item for any reason or in timelines acceptable to you then, your full money will be refunded through eBay without further delay.

·         We assure that the item description, image and information shown on this item listing is accurate to our best knowledge.

·         We assume that the products purchased by buyer are for legitimate use. We are not responsible for any misuse of product.

·         Disputes, if any are subject to arbitration by eBay India or Bhopal Jurisdiction only. 

Payment Information

·         PaisaPay is the best way to make the payment, its safe & secure for both you and us. You can pay through your Credit Cards / Debit Cards / Online Bank Transfer.

·         Please note that goods will be shipped once the payment is authorized by PaisaPay.

Feedback Policy

·         We would like you to be our fully satisfied valued customer. When you receive your ordered product, please do take a moment to leave us positive feedback with Five Star Detail Seller Ratings at eBay and we will surely do the same for you thereafter.

·         If you are not satisfied, please let us know as we will try our best to resolve any issues you have instead of leaving a neutral or negative feedback!

·         Negative feedback is not a solution so we request you to contact us and give us a chance to resolve it asap.

Return Policy

·         The product can be returned to us for repair / replacement provided it should reach back to seller within 7 days of delivery.

·         The buyer is responsible for returning the product safely to us with the best possible courier company. The buyer will have to bear the expense of courier / transportation for returning the product to seller.

·         But if there is any mistake made by us then we will pay the return shipping charges.

·         We will only accept a return, if the factory seal of an item is not opened.  If the product is not factory sealed, then also it must be returned intact, unused and in same condition as received.  If the seals are broken or item has been used, We may deny the return without rendering a reason.  Subsequent courier costs shall be borne by the buyer.

·         Any item returned that shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals, parts and accessories will be returned back to buyer. Items returned in any box that is not the original box will not be accepted and will be returned to buyer.

Contact Us

·         Please clarify your doubts about the item, seller or services before placing your order.

·         Please click on 'Ask a question' hyperlink on this page to contact us. We will respond within 24 hrs.

·         Email For Sales: eBay@cloud9store.in | Email For Support: support@cloud9store.in

·         Voice Support: +91-8109055145