For any inquiries feel free to contact us at +91-9920168170 from Mon-Sat between 10AM-7PM.
Who are the shipping partners?
ship all orders through Powership. The available shipping partners are
Bluedart/DTDC/Aramex/Fedex. Kindly make sure your location is
serviceable under Powership else your order will be refunded/cancelled
by us or through ebay System initiated.
Where does ShopNonStopOnline deliver in India?
delivers to most locations within India. However, for logistical
reasons, we are unable to deliver to a few locations right now.
How much time will it take for the delivery of the order?
make our best efforts to ship each item in your order within 2-3
working days of the order. However in some cases, we may take longer, up
to 5 working days, to ship the order depending on the availability of
every order, you will receive an email containing the details of the
order placed by you. Once we ship the item(s), you will receive another
email containing the shipping details.
How will the delivery be done?
process all deliveries through reputed couriers. Once your order is
shipped you will be provided with an Airway Bill Number and the name of
the courier partner that you can use to track your delivery on the
logistic company's website.
What happens if I am not available to receive my parcel?
you not be present when our courier attempts to deliver your parcel,
our courier partner makes attempts to reach you via a phone call or SMS.
Please ensure that you take calls from our courier partner to
facilitate delivery of your package. A second attempt will automatically
be made within 24 hours. After the second attempt, our courier will
hold on to the parcel for 3 days awaiting further instructions from the
recipient before returning the parcel to us.
the parcel has been shipped back to us by the courier partner, we will
automatically cancel that order. The payment made by you towards the
cancelled order will be refunded via the original mode of payment.
please note, since cash on delivery (COD) is a special service where we
ship your order without any prepayment, we may be forced to discontinue
the option of COD in your account should you fail to accept your COD
parcel when it is delivered to you.
What should I do if I have only received a part of my order?
it is our endeavor to ship all items in your order together; this may
not always be possible due to product characteristics or availability.
Please be aware that your order may be dispatched in separate parcels
from different locations and on different dates.
What should I do if I receive a damaged parcel?
when you receive your parcel you notice that it is damaged or broken,
you should refuse to accept it. All parcels are guaranteed to be in
perfect condition when they are dispatched from our end. Kindly contact
us on +91-9920168170 in case you refuse to accept the parcel.
What about warranty and hidden costs (sales tax, octroi etc.)?
are no extra taxes, hidden costs or additional charges. The price
mentioned on the website is the final price. All taxes are included with
the listed product prices. However in some cases, we may charge an
additional shipping cost which will be notified to you at the time of
Does ShopNonStopOnline deliver internationally?
doesn't deliver items internationally. You are more than welcome to
make your purchases from our store from anywhere in the world, but
you'll have to ensure the delivery address is within India.
How do I cancel an order placed with ShopNonStopOnline?
The orders cannot be cancelled if you have paid using an online method of payment. ( credit/debit card and netbanking)
case of Cash on Delivery (COD) you can cancel the order at the time of
confirmation. However please note that on cancelling the order post the
confirmation, we may be forced to discontinue the option of COD in your
account should you fail to accept your COD package when it is delivered
make every effort to fulfill all the orders placed. However, please
note that there may be certain orders that we are unable to process and
must cancel. The reasons include limitations on quantities available for
purchase, inaccuracies or errors in product, pricing and stock
information, or problems identified by our credit and fraud avoidance
How do I get a refund for the order cancelled?
the payment was by Credit Card or Net-Banking, we will refund the
Credit/Debit Card or Net-Banking account. Typically refunds are
processed in less than 7-21 working days for credit cards and 5-7
working days for debit card and net banking orders. However, the time it
takes for a refund eventually rests with ebay.
note that we shall not be responsible for any delays in credit to the
Cardholder's credit card account as that is managed by the Cardholder's