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Feedback removal

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Members rely on Feedback to help them make informed decisions about how to spend their time and money. When providing Feedback, please be honest, fair and factual. In general, any Feedback you leave becomes a permanent part of the member’s Feedback Profile.

Because Feedback represents your opinions, we don’t edit your comments, nor can we investigate them for accuracy unless the feedback is in violation of any of eBay Policies or if we are of the opinion that your comments require removal and/or investigation. Without limiting other remedies, eBay may immediately remove and/ or investigate your feedback, immediately temporarily/indefinitely suspend or terminate your membership, and/or refuse to provide you with access to the Website in the event, but not limited to: If it is believed that your feedback may cause legal liability for you, other Users or eBay. However, we’ve established Feedback policies to ensure that Feedback remains free from abuse.

Situations in which Feedback might be removed

We might remove Feedback ratings or comments in these cases:

  • The rating or comment violates the Feedback Abuse policy.

  • A member couldn’t be contacted at the time of the transaction.

  • A member left negative or neutral Feedback intended for another member, informed us of the error, and has already placed the same Feedback for the correct member.

  • A member was under 18, and therefore unable to form a legally binding contract, when the bidding ended or when Feedback was left.  

  • If we suspend a member, we’ll remove all their negative and neutral Feedback from the site. If a member is suspended within 90 days of registration, we’ll remove all their Feedback.

  • We receive a valid court order requesting Feedback Removal.

  • A buyer fails to respond to the Unpaid Item process.

  • When communication or comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of the Unpaid Item process and the eBay Feedback system.

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