Managing your account information

	Change your personal information Change your address Change your communication preferences Manage your seller account Manage subscriptions Retrieve passwords Requesting your personal data

You can manage your account information and settings in My eBay. Click My eBay at the top of most eBay pages.

Change your personal information

You can change your personal information, including your user ID, email address, password, secret question, phone number, profile, and PIN, from the Personal Information section of My eBay.

Tips

• Don't use a fax or pager number as your telephone number.

• If you change your email address, you need access to the new email address to complete the process. The new address takes effect immediately.

• Email addresses that automatically forward to another email address may cause emails from us to be blocked or sent to your junk mail folder.

Change your address

You can change your registration, payment, or primary shipping address from the Addresses section of My eBay.

You can change your email address from the Personal Information section of My eBay.

Change your communication preferences

You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.

Manage your seller account

You can check your balance, change your automatic payment method or credit card information, make a onetime payment, and more from the Seller Account section of My eBay.

Manage subscriptions

You can subscribe to any of eBay’s advanced selling tools, including Selling Manager, and Sales Reports from the Subscriptions section of My eBay.

Retrieve passwords

If you forgot your password, here's how to reset it.

If you forgot your user ID, try signing in with the email address associated with your account.

Requesting your personal data

You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.

If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorised parties.

The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.