Managing your account information
Change your personal information
You can change your personal information, including your user ID, email address, password, secret question, phone number, profile, and PIN, from the Personal Information section of My eBay.
To change your personal information:
Change your address
You can change your registration, payment, or primary shipping address from the Addresses section of My eBay.
To change your addresses:
You can change your email address from the Personal Information section of My eBay.
To change your email address:
Change your communication preferences
You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.
To change your communication preferences:
Manage your seller account
You can check your balance, change your automatic payment method or credit card information, make a onetime payment, and more from the Seller Account section of My eBay.
To view and update your seller account information:
You can subscribe to any of eBay’s advanced selling tools, including Selling Manager, and Sales Reports from the Subscriptions section of My eBay.
To manage your subscriptions:
If you forgot your password, here's how to reset it.
If you forgot your user ID, try signing in with the email address associated with your account.
Requesting your personal data
You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.
To submit a request from your eBay account:
If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorised parties.
The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.
Contact Customer Service
Have a question? We can help.