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Help with Cookies
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Cookies are small files placed on the hard drive of your computer that we use to help provide our services, and to make your interaction with eBay smoother and safer. We use HTML cookies to operate our sign-in feature, remember your preferences, and require you to enter your password less frequently. We also use Flash cookies to identify your computer for trust and safety purposes.
To make sure eBay’s features (including signing in) work properly:
Important: You should only need to delete cookies from your computer if you receive an error message saying that your browser is rejecting cookies.
Procedures for managing cookies are specific to each web browser. The following instructions are for eBay’s recommended Web browsers. For instructions for managing cookies in other Web browsers or online services (Netscape, AOL, Opera), see your web browser’s online Help.
How does eBay use Flash cookies?
Setting your browser to accept cookies
Accepting cookies in Internet Explorer 6.0
Accepting cookies in Mozilla Firefox 1.5
Accepting cookies in Apple Safari 2
Most cookies are session cookies that are automatically deleted from your hard drive once you end your session (that is, once you sign out or close your web browser). Some cookies enable Web sites to identify you when you return. Without the cookie file, Web sites you frequent, like eBay will treat you as a new user each time you return. You should only need to delete cookies if you receive the message saying that your browser is rejecting cookies.
To delete cookies in Internet Explorer 6.0
To delete cookies in Firefox 1.5
To delete cookies in Apple Safari 2
Managing Flash Cookies
You can manage Flash cookies on a per-site basis, using the Flash settings tool. This enables you to disable the use of Flash cookies, or you can chose to limit activity to specific domains, such as eBay.
What happens if I want to delete Flash cookies or prevent their use?
Although we don’t recommend it, you can delete or prevent the use of Flash cookies. If you delete or disable Flash cookies, we won’t be able to recognize the computers you frequently use, and we may need to request additional verification from you at certain times.
To limit or disable Flash cookies:
To delete any existing use of Flash cookies:
Contact Customer Service
Have a question? We can help.