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Protecting your account

We take a number of steps to help ensure the security of your account. But there's also a lot you can do. Find out more about ways you can protect your account.

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If the email was sent from us, you’ll also find it in your Messages in My eBay. Send any suspicious email to spoof@ebay.com. Never click on a link in a suspicious email. Learn more.
If you notice any changes to your account that you didn’t authorise, sign in to your account and change your password and secret question and answer. If you can’t sign in, contact us immediately through Live Help on our home page. Learn more.
If the message was sent from us, you’ll also find it in your Messages in My eBay. Learn more about reporting and recognising spoof emails.
If you notice any suspicious changes to your account, sign in and change your password and secret question and answer. If you can’t sign in, contact us immediately. Learn more.

Help topics

Account security

Privacy protection

Tutorial

7 minutes

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