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Resolving buying problems
Find out what to look for before you bid or buy, and how to avoid common mistakes. If you ever have a problem with a purchase, learn about our buyer protection programs.
Solve a problem
Go to the seller's profile page by clicking on their username, either from the listing page or from your Purchase history page in My eBay, then click the Contact link.
It may be just a simple misunderstanding. Email your trading partner. If that doesn’t work, request their contact information and try to call them. You can also use these tips to try to work things out.
If you haven’t placed a bid yet, use the "Ask seller a question" link on the item page. If you’ve already won or bought the item, email or call the seller and ask if a different payment method can be worked out.
If your item hasn't arrived, or is significantly different from its description, first contact the seller. Find out what else you can do to resolve the issue.
If you buy an item and the seller doesn't receive payment for any reason, the seller can open an unpaid item case with you. If you receive notification, it's important to respond quickly to resolve the problem. If you don’t address your trading partner's concerns or don’t respond within seven days, the case is escalated to our Trust and Safety team.
Safe trading tips for buyers
Buyer protection programs
About our buyer protection programs
Learn how our programs and processes can help protect your purchase in case of a problem.
Beyond the basics
We’re committed to reducing fraud and negative buying experiences.
Find out how to appeal an unpaid item.
Have a question? We can help.
Rules & policies