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Mobile Rules & Policies
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Mobile Payment Rules for Buyers
Payment Method: Buyer will only be allowed to pay Transaction Price for their Transactions on eBay Mobile Website using a Valid Credit / Debit Card (Visa / MasterCard) directly through Payment Aggregator of which the Buyer is the rightful and legal owner.
Buyer will be intimated, appropriately, when the payment is successfully received.
The Buyer in order to pay Transaction Price through Mobile payment Facility should use either a Valid Credit Card, Valid Debit Card through Payment Aggregator of which the Buyer is the rightful and legal owner.
To mitigate misuse of any credit card/ debit card through Payment Aggregator, payment of Transaction Price as initiated by the Buyer may be flagged and be suspended or kept on hold for additional checks and verifications. In such cases the Dispatch timelines shall not start till Payment Confirmation. To complete the checks and verification, eBay may contact Buyer for various information, details, data and documents. eBay may not confirm the payment in case such information, details, data and documents are incorrect, incomplete, false and misleading. In such cases the Buyer’s valid Credit Card/ valid Debit Card may be charged. eBay may also put limits on payment volume / amount and may block certain credit cards/ debit cards through Payment Aggregator that are suspected to be misused while paying Transaction Price on Mobile Website. The result of the checks and verification shall be communicated to the Buyer appropriately.
Mobile payment Confirmation:
Mobile payment Confirmation shall mean a notice from eBay to Buyer.
Post successful buyer payment confirmation, the Seller will be communicated informing him about the mobile transaction and will be asked to confirm if he accepts the purchase made within stipulated timeline. If the Seller does not accept for fulfillment of the transaction, eBay may refund to the Buyer the Transaction Price paid by him.
Dispatch Details and Time
Once the Seller has confirmed his acceptance to fulfillment of the transaction, the Seller shall provide Dispatch Details to eBay within 7 days from Payment Confirmation. In case the Seller does provide the Dispatch Details within the stipulated time, eBay may refund to the Buyer the Transaction Price paid by him.
The Delivery time is a timeline within which the Seller shall be required to ensure the Delivery of goods and/or services. The Delivery Time is calculated from the time the Seller provides the Dispatch Details to eBay. The Delivery Time is within 10 days from providing Dispatch Details.
Mobile Payment Protection & Refund Policies
All payments for refunds that are due to the buyers shall be in accordance with directions issued by Reserve Bank of India for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009 or any other such notification issued by Reserve Bank of India or appropriate Government agency.
Once the shipment timelines are due, the Buyer will have the ability to confirm the item receipt through SMS. The Buyer would additionally get 5 days after the Delivery Time to indicate whether or not Buyer has received the Delivery. If the Buyer does not take any action within the stipulated timeline, it would be considered that the item was delivered to the Buyer and the Transaction Price shall not be refunded. After the stipulated time, the Buyer can still file a claim under eBay Guarantee* program in case of non-Delivery of the item or incase of item not being as described.
Refund, if any, shall be made into the same Credit Card/ Debit Card through which buyer would have made the payment through Payment Aggregator .
In case the Buyer has not received the Delivery of the item within the stipulated timelines, or if the buyer has received the delivery of the item within the stipulated timeline but the item is not as described in the listing, Buyer can raise a Refund Claim for the entire Transaction Price paid within 5 days from the expiry of the Delivery Time. In case a Mobile payment Refund Claim is raised by the Buyer, the Seller has the option to disagree to the same. eBay may put the buyer’s Refund Claim on hold for checks and verifications.
In case the Seller disagrees within the stipulated timelines against the Mobile payment Refund Claim raised by the Buyer, or on its own, Mobile payment Facility may put the Mobile payment Refund Claim on hold for checks and verification. As a result of the Claim Verification, the Mobile payment Refund Claim may be either accepted or rejected by eBay in its absolute authority and discretion, which shall not be disputed by the Buyer. If the Mobile payment Refund Claim is accepted than the Transaction Price will be refunded to the Buyer. However, in case the same is rejected based on the Refund Claim Verification, Transaction Price shall not be refunded to the Buyer. eBay may contact the users for additional details / documents during the checks and verification process.
At any point of time during which the Mobile payment Refund Claim is pending, the Buyer can withdraw the Mobile payment Refund Claim for any reason. In such cases, it is assumed that the Buyer has received the Delivery. A Refund Claim, once withdrawn by the Buyer cannot be initiated again.
The Buyer has an option to raise a Mobile payment Refund Claim in case Buyer has received the Delivery but is not satisfied with the same.
Any Buyer attempting to wrongly raise or abuse or misuse the Mobile payment Refund Claim would be blocked from using the Mobile payment Facility along with any other action(s) in accordance with the user agreement.
Violations of any of these policies may result in a range of actions, including:
Mobile Payment Rules & Policies for Sellers
eBay Seller Protection Policy
eBay reimburses to Sellers who follow certain sound selling practices against Buyer misuse of eBay & PaisaPay ecosystem. the Seller will be protected if the seller fulfills the conditions laid on in the eBay seller protection Policy of www.ebay.in.
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