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International shipping and customs
For items that you don't sell through the Global Shipping Program, you'll need to fill out the customs form before you pay for and print a shipping label on eBay for an international shipment.
Some information on the customs form, such as address, is already filled out for you. You'll need to enter other information, such as the Exemption and Exclusion Legend or a Proof of Filing Citation that is required by the U.S. Census Bureau. You might also need to file an export license.
Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first.
Who pays for customs?
Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. To avoid problems, make sure that your listing clearly states this. You can cut and paste this directly into your listing:
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
If you add this information to your listing and receive negative or neutral Feedback from the buyer about having to pay import duties and taxes, we may remove the Feedback. Find about more Feedback which refers to customs delays or customs fees.
Note: It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. If a buyer asks you to commit customs fraud, report it to us.
Where do I find customs forms?
As an eBay seller, you'll need to fill out the appropriate customs form as provided by your carrier. In most cases, this means that you'll only have to fill out one form that contains the following information-sender's name and address, recipient's name and address, and the package's contents, value, and weight. If you choose to send your item with the U.S. Postal Service (USPS), there are 2 forms that may apply-Green Tag 2976 & the White Form 2976-A. Below is a description of when each of these forms is applicable.
You can find these forms online as well as other relevant customs information on the US Postal Service website.
Filling out the customs form
When completing the customs form, please use these guidelines:
Using the Customs Declaration Envelope
The Customs Declaration Envelope (Customs Envelope 2976-E) is an adhesive-backed plastic envelope that's used to hold shipping labels and customs forms printed online through eBay. These envelopes can be picked up from your local Post Office or ordered online at the USPS web site.
Specifying the Automated Export System/Internal Transaction Number (AES/ITN)
On the customs form you'll need to specify an Automated Export System/Internal Transaction Number (AES/ITN). An ITN is required for any international shipment that contains an item valued over $2,500 and/or requires an export license unless exemptions apply.
To get an ITN, go to the AESDirect website.
For most shipments, you'll be able to use one of the following Exemption and Exclusion Legends:
Filing export licenses
If you're shipping an item valued at more than $2,500 or requiring an export license, then you need to file electronically with the U.S. Census Bureau and get a Proof of Filing Citation (PFC). To file electronically, go to the U.S. Census Bureau Automated Export System (AES). On this site you'll also find additional information on:
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