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Digitally delivered goods policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Policy overview

We consider digitally delivered goods to be information or content that you can download from a website or receive by email.

You can list digitally delivered goods on eBay as long as you follow these guidelines:

  • Your listing clearly states that you legally own the content (sometimes called intellectual property) or are authorized to sell it by the owner, the owner's authorized agent, or the law.

  • Your item can't include software that would damage anyone's computer, could be used for malicious purposes like sending spam emails or spreading a computer virus, or would violate anyone's privacy (spyware or cookies, for example). For more details, see our HTML and JavaScript policy.

  • Local pickup is not allowed for digital items.

In addition to meeting the guidelines of this policy, listings for all informational products also need to meet the requirements of our compilation and informational items policy.

We may approve certain first party providers to list digitally delivered goods for sale outside of these guidelines.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts.

What are the guidelines?

 

 

Allowed

Examples of digitally delivered goods that you can list on eBay as long as you follow the requirements above:

  • Tickets

  • Domain names

  • Software product keys

  • Online gaming items such as characters, currency, points, in-game items, etc.

Not allowed

Examples of items that sellers are not permitted to list on eBay:

  • An MP3 file

  • An eBook

  • Wallpaper for a computer

  • Recipes in electronic format

  • Songs you bought from iTunes

  • Movies you copied from DVDs you own

  • Video games you copied from the original CDs

  • PDF files of product manuals or user guides that you don't own the copyright of or you aren't authorized to resell by the owner, the owner's authorized agent, or the law

 

The guidelines on digitally delivered goods help create a safer place to buy and sell by prohibiting sellers from using eBay in a way that might infringe on the intellectual property rights of others or violate the law. They also help protect buyers from purchasing unauthorized or pirated items.

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