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False Contact Information

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

eBay policy prohibits falsifying or omitting your name, address, and/or telephone number (including use of fax machines or disconnected numbers).

If you believe an eBay member is using false contact information, please report it using the Customer Support link at the bottom of this page.

Violations of this policy may result in a range of actions, including:

  • Listing or Want It Now post cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits placed on account privileges

  • Loss of PowerSeller status

  • Account suspension

John lives at 10 Main Road. John registers on eBay, but says his name is Bob and that he lives at 12 Broad Road. John has violated the eBay False or Missing Contact Information policy.

John’s brother Tim also lives at 10 Main Road. Tim registers on eBay, using his real name and address, but using an old phone number that no longer works. Tim has violated the eBay False or Missing Contact Information policy.

The success of eBay’s marketplace is dependent on trust and transparency. Providing false contact information undermines both of these principles. Further, trading partners need to be able to communicate with each other. False contact information clearly impedes communication between members and increases the likelihood of Unpaid Items, disputes, negative feedback and other problems.

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