Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Email Threats

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

eBay policy prohibits user-to-user threats of physical harm.

Threats of bodily harm should be immediately reported to your local law enforcement authorities. In addition to contacting law enforcement, you should consider contacting your local phone company if the threat was made via telephone and the other member's Internet Service Provider (ISP) if the threat was made through email communication.

If you received a threat of bodily harm through email, please report it to eBay. We need the full header of any email you send as evidence because it enables us to trace the pathway of the email. You can review what a header is and how to locate it. If you have trouble finding the email header, we suggest that you visit SpamCop, a site that contains information on how to obtain headers for many email clients.

If, through the email evidence you provide, we confirm a serious threat of physical harm was made, the offending member's account will be indefinitely suspended.

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Have a question? We can help.

 Contact us