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Feedback Abuse

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

We ask that eBay members use caution and good judgment when leaving feedback. Under federal law (the Communications Decency Act), eBay is not legally responsible for the remarks that users post on its site and feedback will only be considered for removal if the comment meets the guidelines set in our Feedback Removal policy. Although each individual is ultimately responsible for the feedback he or she leaves, in the interest of our community, eBay has some basic rules regarding feedback.

Under the Feedback Abuse policy, the following practices are not permitted:

  • Use of inappropriate language - Use of profanity, patently vulgar language, or language that is racist, hateful, sexual or obscene. Although it is discouraged, this does not include inflammatory language such as "liar" or "thief."

  • References to an eBay or law enforcement investigation - For example, "eBay is investigating this person."

  • Publishing contact information - In the interest of the privacy of our members, users may not publish contact information within a feedback comment.

  • Links - Feedback comments may not include pictures, JavaScript or links of any kind.

  • Comments not related to eBay - Any comment related to a commercial transaction that was not conducted on eBay. This includes references to other auction services as well as feedback that advertises goods or services sold by someone other than the user for whom feedback was left.

  • Campaigns to harass - Participating in an eBay transaction with the intent to leave feedback as part of a campaign to harass one or more members.

  • Response abuse - Posting a response on one or more feedback comments to make additional remarks about another transaction.

To report Feedback Abuse and request that a comment be reviewed for removal, please review the Feedback Removal page. A link is provided on that page that will allow you to make your report.

After receiving your report, eBay will consider the circumstances of the alleged offence. Disciplinary action may result in a formal warning, a temporary suspension, or an indefinite suspension. If a complaint cannot be proven with certainty, it is possible that no action will be taken. Due to privacy issues, eBay will be unable to discuss the result of the investigation.

Please be aware that evidence of Feedback Abuse does not guarantee removal of the feedback comment. Although eBay will review the comment for removal at your request, feedback will only be considered for removal if it falls within the guidelines of our Feedback Removal policy.

Related Feedback Offenses
  • Feedback Manipulation - Offering to buy, sell, or trade feedback undeservedly.

  • Feedback Extortion - Demanding action that is not required of another user at the threat of leaving negative feedback.

  • Shill Bidding - The use of secondary eBay Member IDs or other eBay members to artificially raise the price of an item or a user's feedback rating.

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