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Unpaid item abuse policy



Policy overview

Sellers aren't allowed to abuse the unpaid item process, and they're not eligible for a final value fee credit if the buyer has paid for the item. If a seller has requested a credit on a sale that was completed, the buyer can appeal the unpaid item.

Sellers who falsely cancel orders claiming that the buyer didn't pay may be subject to several actions, including reversal of all credits for the time period in question, inability to use the final value fee credit system for a period of time, limits on buying and selling privileges and suspension of the seller's account.



Buyer Protection Program
If you paid for the item but didn't receive it, the Buyer Protection Program can help. Learn more about what to do if you don't receive your item.

Selling practices policy
While it's understandable that there may times when sellers can't complete a sale, they're not allowed to refuse payment at the end of a successful transaction. To find out what sellers are generally responsible for, see our selling practices policy.


To make eBay a safer place to buy and sell, we don't allow false cancelled orders claiming that the buyer didn't pay. The e ability to cancel orders because the buyer didn't pay is designed to help sellers get paid for items that buyers have committed to purchase. If a seller cancels an order because the buyer didn't pay, the seller may be eligible for credit on any applicable fees.

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