Final Value Fee Credit Abuse
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
eBay policy prohibits members from abusing the system by filing inappropriately for a Final Value Fee credit in connection with the Unpaid Items Program.
Final Value Fee Credit AbuseIf a seller filed for a credit on a transaction that was completed, please contact us so we can investigate the situation.
Buyer Protection ProgramIf you paid for the item, but didn't receive it, we encourage you to communicate directly with your seller and payment service provider to track the payment and resolve the problem. Please review our Buyer Protection Program for more information about reporting the seller and resolving the situation.
Non-selling Seller PolicyWe understand that there are situations when a seller cannot fulfill a selling obligation. However, eBay policy prohibits sellers from refusing to accept payment at the end of a successful sale. If your seller refused to complete the transaction in violation of this policy, please contact us through our Non-Selling Seller page so we can investigate the situation.
Violations of this policy may result in a range of actions, including:
eBay provides an online Unpaid Item process through which the buyer and seller can communicate with each other to resolve Unpaid Item disputes. This policy does not permit claiming credits for Final Value Fees on transactions that were completed successfully.
Related Help topics
Have a question? We can help.