Help
Help
Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Final Value Fee Credit Abuse

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

eBay policy prohibits members from abusing the system by filing inappropriately for a Final Value Fee credit in connection with the Unpaid Items Program.

Final Value Fee Credit Abuse

If a seller filed for a credit on a transaction that was completed, please contact us so we can investigate the situation.

Buyer Protection Program

If you paid for the item, but didn't receive it, we encourage you to communicate directly with your seller and payment service provider to track the payment and resolve the problem. Please review our Buyer Protection Program for more information about reporting the seller and resolving the situation.

Non-selling Seller Policy

We understand that there are situations when a seller cannot fulfill a selling obligation. However, eBay policy prohibits sellers from refusing to accept payment at the end of a successful sale. If your seller refused to complete the transaction in violation of this policy, please contact us through our Non-Selling Seller page so we can investigate the situation.

Violations of this policy may result in a range of actions, including:

  • Reversal of all credits for the time period in question
  • Loss of the right to use the Final Value Fee Credit system for a period of time
  • Listing or Want It Now post cancellation
  • Forfeit of eBay fees on cancelled listings
  • Limits placed on account privileges
  • Loss of PowerSeller status
  • Account suspension
Some Examples
 
  • A buyer sends full payment to the seller and receives the item(s) from the seller. The seller still files an Unpaid Item dispute.
  • A non-selling seller files an Unpaid Item dispute.
 
Additional Information
 

Buyer Protection
If you paid for the item but did not receive it, we encourage you to communicate directly with your seller and / or payment service provider to track the payment and resolve the problem. Please review the eBay Item Not Received process for more information about resolving the situation.

Non-selling Seller Policy
We understand that on rare occasion a seller cannot fulfil a selling obligation. However, eBay policy does not permit sellers to refuse payment at the end of a successful transaction. If your seller refused to complete the transaction in violation of this policy, please contact us through our Non-Selling Seller page so we can investigate the situation.

 
Why does eBay have this policy?

eBay provides an online Unpaid Item process through which the buyer and seller can communicate with each other to resolve Unpaid Item disputes. This policy does not permit claiming credits for Final Value Fees on transactions that were completed successfully.
 
Related Help topics

Contact us

Have a question? We can help.

 Contact us