|Home > Help >Global seller performance standards|
Global seller performance standards
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Global standards overview
Global seller performance standards help highlight sellers who consistently offer excellent service for their international transactions. Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide.
If you sell on other eBay sites or offer international shipping, your transaction will count for one of the four regional standards programs based on the country the item is shipped to. Go to your seller dashboard to see your status for each of the seller standards programs.
Note: If you reside in a country other than the US, UK, Ireland, Germany, Austria or Switzerland, then the Global standard will be your domestic standard.
From August 2017, individual transactions will only count towards either your Global or your regional seller performance standards, never both.
As an eBay seller, providing excellent customer service should be your top priority. You're expected to:
For more information on meeting buyers' expectations, see our selling practices policy.
Keep in mind, too, that if you don't meet buyers' expectations, it can lead to:
Transaction defect rate
The transaction defect rate is the percentage of a seller's transactions that have any of the following transaction-related defects:
Sellers need to maintain a defect rate of 2% or lower to meet minimum global seller performance standards, and a defect rate of 0.5% or lower to meet global Top Rated Seller standards.
Any case or return that is referred to eBay or PayPal for review and is found in your favor—or found to be no fault of the buyer or seller—won't count against your performance rating.
The transaction defect rate won't affect your seller status until you have transactions with defects involving at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.
Sellers in the global program need to maintain a late shipment rate of less than 5% for Top Rated and less than 10% for all sellers.
To improve your seller performance rating, follow these best practices for all your transactions, which can also help you achieve Top Rated Seller status. You can also review these tips on becoming a better seller.
To become a Top Rated Seller, you must meet higher requirements than those above.
What happens if you don't meet the standards?
If you don't meet the minimum global performance standards, your search placement will be lowered and there may be limits to your international selling activity until your ratings improve. You may also be restricted from selling items on eBay outside of your domestic market if your performance falls significantly below the minimum requirements. If you have a Premium or Anchor eBay Store and have been below standard for 60 days, your Store may be downgraded to the Basic level.
If your account doesn't meet the standards, you:
Learn more about using multiple accounts.
For guidelines on how to meet buyers' expectations, see our selling practices policy.
We have some safeguards in place to protect your ratings and help you in case you have a problem. For example, we consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings, and we protect you when necessary. We also protect you against delayed deliveries in high-growth emerging markets worldwide. Learn more about our seller protection policy.
Have a question? We can help.