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Misrepresentation of Identity

There are two types of misrepresentation that are violations of eBay policy: User Misrepresentation of Identity and eBay Misrepresentation of Identity.

Misrepresentation of Identity (eBay)

It is prohibited for eBay members to represent themselves as an eBay employee when they are not.

Misrepresentation of Identity (user)

It is prohibited for eBay members to represent themselves as another eBay user or to register by using the identity of someone else.

What to do if you think someone is misrepresenting their identity to you

To report a member who is attempting to misrepresent himself or herself as an eBay employee or as another eBay member, please contact eBay with the member's User ID or email address. Due to privacy issues, eBay will be unable to discuss the result of the investigation.

Violations of this policy may result in a range of actions, including:

  • Listing or Want It Now post cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits placed on account privileges

  • Account suspension

Bob is selling a collectible statue on eBay. Janaki is the high bidder, and wins the auction for Biren’s statue. Shortly after winning the auction, Janaki receives this email from someone pretending to be Biren: “Hi, Janaki. Congratulations on winning the statue! Please send me a cashier’s check, payable to Babu Bachhan”. Janaki is suspicious, because the email address of the sender doesn’t match Biren’s eBay-registered email address. So, Janaki contacts Biren at Biren’s official address. Biren tells Janaki that Babu Bachhan must be impersonating him, and that Janaki should not send Mr. Bachhan any money. Instead, Biren and Janaki work out the correct payment details, using their officially registered email address.

Personal information - such as names, addresses, passwords, credit card numbers – are sensitive and valuable. Personal information can also be valuable to individuals trying to defraud eBay members. To try to get this type of information from an eBay member, one of these individuals might send a member an email claiming to be eBay or another eBay member and requesting personal information. These requests might say it is important for members to reply with sensitive information by email, or contain links to Web pages that request members to sign in and submit information.

eBay will never ask a member to send eBay sensitive information through email. If eBay ever does request sensitive information, eBay will always direct its members to the eBay site. With very few exceptions, members can submit the requested information through their “My eBay” page.

If a member receives an email message requesting passwords, credit card numbers or other sensitive information, they should refer to the Email and Websites Impersonating eBay page for more information as well as instructions that will allow them to report the email. If they have already submitted information as a result of an email message they received, they should review the Securing Your Account and Reporting Account Theft page for additional steps they should take as well as information about how to contact eBay for assistance.

eBay has this policy to help our members protect their personal information and to help members avoid being victimized by unscrupulous individuals.

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