Help
Help
Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

User IDs

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

A User ID is the unique name that members use to identify themselves on eBay. At registration, members should choose a User ID that they like and will remember. User IDs may not be profane, obscene, or violate any eBay guidelines. Furthermore, User IDs may not be an email address or Web Address (URL) or represent an email address or Web Address. For more specific information and examples of what is and is not permissible, please review the Examples and Additional Information sections below.

Violations of this policy may result in a range of actions, including:

  • Listing or Want It Now post cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits placed on account privileges

  • Loss of PowerSeller status

  • Account suspension

Report a User ID that may be inappropriate.

When you register at eBay, choose a User ID that you like and that you'll remember. For example:

  • You might use words identifying your favourite hobby, your business, or occupation.

  • You could refer to your city and call yourself mumbai_dude.

  • Or refer to your own sense of style and choose jollyjohn.

There are some guidelines and restrictions as to what User IDs may contain or represent. For example, User IDs:

  • May contain letters (a-z), numbers (0-9), and/or many symbols.

  • Must be at least two characters long.

  • Can't contain spaces.

  • Can't be obscene, profane, or hateful.

  • Can't be an email address or Web site.

  • Can be an element of an email address or Web address (URL) that, when viewed outside the context of the email address or Web address, identifies you or your brand.

What you can't include in your User ID:

  • The @, &, <, or > symbol

  • Elements that imply an email address or Web address (for example, xyz).com), including but not limited to .com , .net , .org , .edu or any variation of such (for example, _com or -com ). Your User ID can, however, contain an element of an email address or Web address that, when viewed outside the context of the email address or Web address, identifies you or your brand (for example, xyz).

  • Phone numbers (numeric or alphanumeric).

  • Consecutive underscores "__"

  • An underscore "_", dash "-", or full stop "." at the beginning of a User ID

  • Spaces or tabs
    Tip: You can instead use a hyphen to represent a space.

  • The word "eBay"only eBay employees may use "eBay" in their User IDs

  • The letter "e" followed by numbers

  • Obscene or profane words that violate eBay's guidelines. See eBay’s rules on profanity.

  • The same User ID as another seller or similar to an eBay Shop name.

  • A term that is similar to, or might be confused with, a third-party's trademark or brand (for example, CocaColaSeller).

Tip: Because spaces are not allowed, use a hyphen or an underscore to represent a space in your User ID. If you forget your User ID, you can have it sent to your registered email address.

Note:

  • If you received the message: "You have entered a User ID that is not allowed", you may have included a character that is not allowed in a User ID.

  • You can only change your User ID once in a 30-day period. This is to prevent confusion for other eBay members. Keep in mind that your User ID is a valuable asset on eBay, like your Feedback Score. Buyers and sellers will come to recognise you by your User ID, so it's a good idea to choose one that you'll want to use for the long term.

  • Information for members whose current User ID is – or represents – an email address or Web address (URL): eBay is constantly working to provide a safer and easier trading experience for our members. As a result, we have decided to no longer allow User IDs that are an email address, or a Web address (URL), or a look alike for either. If you have a current eBay User ID registered after November 2001 (when eBay’s User ID policy was instituted) that is also an email address, a Web address, or is a look alike for either, you must change your User ID to comply with this policy. eBay may take a range of actions with regard to User IDs not in compliance, including suspension of the associated account. If you have not used eBay in over a year, and your User ID was also your email address, you may have received an email informing you that a new temporary User ID was created for you. Use that new User ID whenever you sign in to eBay. If you like, you can change your User ID to another one that you prefer.

  • eBay Store names: Store names are another form of identification on eBay. eBay Store names follow the same guidelines and restrictions as eBay User IDs with two exceptions which allow greater flexibility:

    Spaces (example: Gauri Sharma)

    Symbols such as & (example: Mike's Best Bikes & Trikes)
     

User IDs are a key building block of member identity and the eBay Community. This policy helps members understand how to choose good User IDs.

Contact us

Have a question? We can help.

 Contact us