Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Item location misrepresentation policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Policy overview

Sellers must be clear and accurate about the location their item will be shipped or picked up from. We don't allow false, inaccurate, vague, or misleading information about the location of an item in the Item location field or description. When listing items for sale, sellers are expected to provide the city, state and country of their item so shipping charges and delivery times can be accurately calculated and communicated to buyers.

Also, if there is a location stated in the item description, it has to match the location in the item location field.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?


  • Accurate descriptions (the city and state or city and country match appropriately)

    • Hong Kong, China

    • Sydney, Australia

    • Omaha, Nebraska, United States

Not allowed

  • Giving an incorrect item location. For example, indicating that the item is in the U.S. when it is actually being shipped from China.

  • Inaccurate, vague, or misleading descriptions (the city and state or city and country don't match)

    • Beijing, United Kingdom

    • Hong Kong, United Kingdom

    • Worldwide, Singapore

    • Direct from manufacturer to, United States

    • Somewhere in Florida, United States

  • A location in the item description, if stated, that doesn't match the item location field.

  • Inconsistencies in return policy versus item location resulting in higher costs or confusion for buyers.

Buyers should have complete information about an item's location so that they can be aware of all the costs associated with purchasing the item. The item location must be clear and accurate. 

This policy helps avoid any misunderstandings, unexpectedly high shipping costs for buyers, and longer than expected shipping times.

Contact Customer Service

Contact us

Have a question? We can help.

 Contact us