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Mailing lists and personal information policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Policy overview

eBay doesn't allow the sale of names, addresses, phone numbers, email addresses, or other personal information, such as social security numbers or contact information.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

With a few exceptions, mailing lists and similar types of bulk information aren't allowed on eBay.



  • Telephone numbers are allowed as part of the sale of a legitimate business, but only if:

    • The phone number is not a toll-free number

    • Your listing makes it clear that the phone number is being sold as part of the sale of the business

Not allowed

Not allowed

  • Bulk email lists, including:

    • Opt-in lists

    • Information on how to obtain bulk email lists

    • Corporate email lists

    • Private email lists

  • Ezines with opt-in bulk email lists

  • Instant messenger (IM) information

  • Internet protocol (IP) information

  • Leads that may provide possible sales information

  • Mailing lists

  • Social networking items, including but not limited to:

    • Services to leave, manipulate or improve reviews about products or companies

    • Social networking profiles or accounts

    • Invitations to networking sites that aren't yet open to the public

    • Social networking "likes," "followers," "subscribers," or similar items

    • Any items associated with social networking accounts that result in or encourage spam or the exchange of personal information

  • Software or tools designed to send unsolicited email (spam) or harvest email addresses

  • Software, tools, or services designed to send unsolicited texts or instant messages

Why does eBay have this policy?

eBay is always looking for ways to improve the buying and selling experience. As part of this effort, we don't allow the sale of mailing lists, website traffic-driving services, or personal information.

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