Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Non-Selling Seller

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

eBay rule:

It is not permitted for a seller on eBay to refuse to accept payment or fail to deliver an item at the end of a successful sale.

To report a trading offence:
  1. Include the appropriate information, including any relevant emails, with full descriptions in the subject line and complete email headers. Learn more about displaying complete headers for your email program.

  2. Only report a case oncemultiple emails about the same case slow an investigation.


  • eBay will consider the circumstances of an alleged offence and the user's trading record before taking action.

  • Disciplinary action may result in a formal warning, temporary suspension, or indefinite suspension.

  • If a complaint can't be proven with certainty, we may take no action.

  • Due to privacy issues, it's not possible for eBay to discuss the results of an investigation.

Contact us

Have a question? We can help.

 Contact us

Related Help topics