Help
Help
Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Presale listings policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Policy overview

Presale listings generally consist of items that are sold before they're available to the public, such as video games, tickets, and custom-made items. (For the rules on magazine subscriptions and certain promotional items and events, see Additional information.) These items often aren't in the seller's control or possession when they're listed.

If you want to list presale items, you must meet all of the following criteria:

  • Guarantee that the item will be available for shipping within 30 days from the purchase date. Be sure to clearly state this information in your listing. Additionally, this text must be HTML font size 3 (at a minimum.)

  • Clearly indicate in the listing that the item is a presale item.

  • The handling time specified in your listing should reflect the time from the end of the listing until the item is shipped to the buyer. Be sure to specify the correct handling time in your listing.

We may approve certain sellers with verified fulfillment agreements to offer items outside of these guidelines.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Some examples

  • Nisha sells video games. She will receive a shipment of a new, very desirable video game from the publisher within 39 days. She starts a 10-day auction on eBay. Her listing clearly states that these games are offered as presale items, and that she will ship them to buyers within 30 days from the date the listing ends. Nisha's handling time states 20 business days, since that is the time from the end of the listing to when the item is shipped. Nisha's listing complies with this policy.

  • Ramesh, Nisha's competitor, also sells video games. He will also receive his shipment from the publisher within 39 days. Ramesh starts an auction that's almost identical to Nisha's, except he chooses a 5-day format. Ramesh is violating this policy because he won't be able to ship the item within 30 days from the date the listing ends.

Additional information

Subscriptions

Subscriptions are considered presale items and typically aren't allowed to be listed on eBay. We may approve certain first party suppliers to offer subscriptions outside of these guidelines.

Layaway Payment Programs

Layaway payments, and similar payment programs aren’t allowed because the item will not generally be shipped to the buyer within 30 days of the purchase date.

Pre-release items

For pre-release items and their accessories, we may block listings until there are no more than 30 days to the release date of the item.

Promotional items and events

For promotional items and events, we, at our discretion, may approve a manufacturer like the game publisher mentioned in the examples above to sell items outside of the 30-day presale guidelines—as long as the manufacturer supplies the items. Exceptions are made only for certain promotions and must be approved by us before an item may be listed.

Why does eBay have this policy?

The presale listing guidelines are designed to allow members to buy and sell items that aren't available yet and to protect members from a potentially bad transaction.

Contact Customer Service

Contact us

Have a question? We can help.

 Contact us

Related Help topics