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Spam

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

eBay policy prohibits members from sending spam. Spam is defined as email that is both unsolicited and is commercial in nature.

  • Unsolicited - The email must have been sent without the permission of the person who received it.

  • Commercial - The email must discuss buying, selling or trading of goods or services.

Some examples of spam include:

  • Unsolicited email offers for items that are the same or similar to items you are bidding on or have bid on in the past.

  • Email sent to you from a mailing list without your permission.

  • Direct or stand-alone invitations to join a mailing list.

  • Email sent using the "Contact eBay Member" link on the eBay Web site to send unsolicited commercial offers.

Some members have also reported receiving requests for personal information in email messages that are made to appear that they were sent from eBay. More information on these messages, as well as how they can be reported, can be found on the Email and Websites Impersonating eBay page.

Please be aware that eBay's spam policy applies only to unsolicited commercial messages sent by eBay members. If you are receiving surveys, promotional messages or other email from eBay that you feel you should not be receiving, please refer to the Notification Preferences Overview for information on how to change the types of email you receive from eBay.

Email messages that are not commercial in nature, including offensive or unwelcome email, do not fall under the eBay spam policy.

Sellers are permitted to invite other users to join a mailing list as long as the email is related to the transaction and the mailing list invitation is not the primary purpose of the email.

Instant messages and other forms of communication conducted outside of eBay are not within our jurisdiction. Although posts on the eBay Discussion Boards are not reviewed as spam, eBay does have a policy related to appropriate board usage.

If you have received spam from another eBay member, please send us a report. In order to investigate a spam report, we must have a complete copy of the email you received with the full header included.

If you received a warning for violating our spam policy and you believe that it was sent in error, please contact us .

If you were suspended for violating our Spam policy and would like to contact us, please send us an email.

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