|Home > Help >Membership & account >Rules & policies >Spam (email) policy|
Member-to-member contact policy
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech. We also don't allow members to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on eBay.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.
Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on eBay discussion boards aren't covered by this policy. However, we do have a discussion boards usage policy.
What are the guidelines?
We don't allow our members to send each other spam. "Spam" is an email (or part of an email) that is both unsolicited and commercial in nature.
Unsolicited means the person who received the message didn't request it. Commercial means the message discusses buying, selling, or trading of goods or services.
Some examples of spam include:
If you have received spam from another eBay member, please forward it to firstname.lastname@example.org.
If you received a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us.
We don't tolerate threats of physical harm using any method including by email or on our public message boards (such as our discussion boards, Answer Center, and other community areas).
Example: "If I don't hear from you by tomorrow about the item I purchased, I will come over to your house and break your legs."
If you receive a threat, report it to local law enforcement. You should also consider contacting your local phone company if the threat was made by telephone, or the other member's Internet service provider (ISP) if the threat was made through email communication.
Members aren't allowed to use profanity or hate speech in their communications with other members through eBay.
As outlined in our User Privacy Notice, we don't sell or disclose your information for marketing purposes. Your email address and other contact info might be disclosed when a member is involved in a successful eBay transaction with you. We investigate and take action on reports of misuse of this information.
Communication between members is a key part of the eBay buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted email from other members.
Contact Customer Service
Have a question? We can help.