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Warranties Policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

Policy overview

Sellers who offer to sell their items valued at more than Rs. 1000 on eBay and who offer either a written warranty or a service contract with the items must provide the following in the item descriptions:

  • The full text of the written warranty

    • Warranty period

    • What is specifically covered under warranty

    • Key exceptions to warranty

    • Process to make a claim

  • A statement explaining how to get a free copy of the written warranty upon written request

  • A link to a page with the warranty details

Note: Effective 16th November, 2016, warranty details in the 'Item Specifics' has been made mandatory while listing on our site for the following categories. To know more about different type of warranties, click here.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

 

The policy will help bring greater transparency in the warranty offered by Sellers in their listings, thereby reducing ambiguity. Also, as you are aware, sellers and buyers are required to comply with applicable laws and regulations.

Contact Customer Service

You can contact Customer Service to report a listing that you think violates this policy by clicking the Report item link on the right side of the page. We'll review your report and take appropriate action.

Contact us

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