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Unpaid Item Dispute
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Sometimes it does happen that buyers bid or purchase your item but don't make the payment for it. The number of non-paying buyers is low on Ebay but it does happen and hence we have designed an online process whereby you can appeal against such buyers. By making an appeal Ebay will not charge you transaction fees for that particular sale. The buyer will receive what we call" strike" against their buyer id. If a buyer gets too many strikes in too short a period, their account will be suspended permanently.
Similar as the SNC- "Sale Not Complete" Process to report a problem where the buyer does not make the payment to you in spite of placing an order and hence requesting for a manual credit fee. The SNC Process is now replaced with what we call an UPI Process which stands for Unpaid Item Process. The objective, however, remains the same although the process is now different.
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