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Non-Paying Bidder Policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.


Step 2: Send a payment reminder (optional)
What to do

Send a payment reminder email to your winning bidder. You can customise the email before sending it.

When to do it

Sending a payment reminder email is optional. It may be sent after 3 days but not past 30 days after your listing closes.

Related Help topics

Step 1: Contact your bidder.
Step 3: File a Non-Paying Bidder Alert.
Step 4: Request a Final Value Fee credit.

Contact Customer Service

If you would like to ask a question on another subject, please use the Contact Us page.

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