Help
Help
Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Receiving a Final Value Fee Credit

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

To receive a Final Value Fee credit to your seller account, you need to open and close a case for an unpaid item or canceled transaction at our Resolution Center. (For instructions on how to do this, see What to do if a buyer doesn't pay or Canceling a transaction.)

After you close a case, you may receive a Final Value Fee credit under the following conditions:

  • The buyer doesn't respond within seven days of when you opened a case with them in our Resolution Center to resolve payment or cancel the transaction.

  • The buyer agrees to your request to cancel the transaction.

  • The buyer isn't going to pay and you need to close the case.

  • The buyer returns the item and you issue a refund.  

If you qualify for a Final Value Fee credit, it will be assigned to your seller account 7-10 days after you close the case and can be applied to another listing. If you want to be refunded for the credit, go here.

Note: If you relist the item, you may qualify for an Insertion Fee credit, but will pay the usual Final Value Fee when the item sells.

Contact Customer Service


If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us