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Providing Item Condition
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Item condition (i.e., New, New with Tags, Used) is one of the top criteria eBay buyers consider when deciding to purchase an item. Listings with specified item conditions provide useful information and, as a result, are more likely to sell. Sellers are therefore strongly encouraged to provide the condition of the item they are selling during the listing process.
How to specify Item Condition
When creating a listing in the Sell Your Item (SYI) form, click the Condition drop-down menu and select the condition of your item (For example: New, New with Tags, or Used).
Item condition options vary by category. To learn more about your category’s item condition options and definitions, refer to the “Condition” link found in the Sell Your Item form. The link is located in the Item Specifics section.
Note: If you would like to provide additional information about the item’s condition, you can include it in the Item Description section.
An item is considered "New" when it meets the following guidelines.
Handmade or custom-made items that have never been used for any purpose may also be considered “new”.
Note: Item condition is not an indication of the item's age. If you know the age of the item, specify the creation and/or release date of the item (for example: March 2005) in the Item Description section of your listing.
As a seller, you can use the listing description area of your listing to help buyers learn more about the condition, age, and history of your item. Provide buyers with answers to these questions if applicable:
What buyers see when browsing
The item condition information is clearly located on the View Item page within the Description section.
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