Help
Help
Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Refurbished Goods Policy

If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.

 

Policy overview

Refurbishment is the distribution of products (usually electronics and electrical) that have been previously returned to a manufacturer or vendor for various reasons; and normally tested for functionality and defects before they are sold. These products could be unused customer returns (thus essentially new) OR may be defective products returned under warranty.

The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects, while "used" products may or may not be defective.

eBay restricts the sale of refurbished goods and may at its sole and absolute discretion allow the limited sale of refurbished goods through pre-approved sellers in designated categories only.

Additional Information

  • What are refurbished products?

Refurbished products are unused customer returns that are essentially "new" items, or they may be defective products that were returned under warranty and after repairing the defects, products are available for reselling with manufacturer warranty/seller warranty.

  • What is manufacturer refurbished products?

    Products which are refurbished by Manufacturer.

     

  • What is Seller refurbished products?

    Products which are refurbished by Seller.

     

  • How are refurbished products different from New?

    The main difference between "refurbished" and "New" products is that refurbished products have been tested and verified to function properly, and are thus defects free, while "New" products may or may not be have defect as they are box pack untouched.

     

  • What does Open Seal means?

    Seal Open devices are basically unused devices that carry the original seal and these devices once again go through quality checks.

     

  • What is Box Changed means?

    Original box is replaced with new box, as due to handling original packaging is having marks of handling.

     

  • Where can I get my devices serviced in case of problem?

    • Scenario 1: if product is sold with Manufacturing Warranty, buyer can get the service from local service network of manufacturer. The process will be same as new product.

    • Scenario 2: if product is sold with Seller warranty, buyer will have to approach to its seller for any issue and send product to the seller’s place and seller will help for repair / seller’s service center network. You may find the details on the product description page.

       

  • What is Warranty Period?

    Warranty duration is depending on product-to-product. For example  3/6/9 months. Sellers generally mention the warranty period of the product on the product description page.

     

  • What is Warranty Type?

    • Manufacturer Warranty: - All refurbished devices sold with manufacturer warranty by seller will generally carry a manufacturer warranty same as new device, warranty period may defer 3/6/9/12 months. Please refer the product description page before place the order.

    • Seller warranty: - All refurbished products sold with seller warranty by seller are generally covered with seller warranty. Warranty Period may defer 3/6/9/12 months. Please refer the product description page before place the order.

       

  • Are refurbished products covered under eBay Guarantee* Program?

    Yes, all transactions of refurbished products will be covered under eBay Guarantee* Program.  However, for refurbished product with manufacturer warranty, buyers have to visit service center. Please refer the terms & conditions of eBay Guarantee*

     

  • What will be the delivery timelines?

    Delivery for refurbished products will be the same as delivery for other products that are fulfilled by sellers. Delivery of product will be subject to delivery location or pin code, please read through the product description page.

     

  • How to identify the refurbished product condition?

    On View Item page, sellers mention the Item condition as “Seller Refurbished” or “Manufacturer Refurbished” in the listing description shown as below

 

Why does eBay have this policy?

The guidelines on refurbished goods help create a safer place to buy or sell refurbished goods on eBay Marketplace; and thus providing good experience to the users.

Contact Customer Service


If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us