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About your Seller Dashboard

 


Your seller standards dashboard in My eBay helps you monitor your progress as a seller, maintain excellent customer service, and keep your account in good standing. The seller standards dashboard is available to all sellers.

We'll add an icon to the requirement that has your seller level most at risk.

Notifications

At the top of your seller standards dashboard, you'll see notifications of all recent activity in your seller account.

Performance summary

The first section shows your current seller level, and shows details for the different areas that make up your seller level. If you'd like to see your status for other regions within the seller performance standards program, select one from the drop-down menu labeled "Region."

Your seller level

Your seller level is evaluated on the 20th of each month. The first section shows your current seller level and a snapshot of your performance on the day of your last evaluation. The second section shows what your seller level would be if you were evaluated today. The second section is updated daily. You can check your performance areas daily to see how you're doing and where you can improve.

The three performance levels are:

  • Top Rated Seller

  • Above standard

  • Below standard

There are many advantages to qualifying for and maintaining Top Rated Seller status. As a Top Rated Seller, you get a 20% discount on final value fees and a Top Rated badge displayed on eligible listings that meet the Top Rated Plus requirements. You must meet all Top Rated requirements to qualify as a Top Rated Seller.

If your seller level is Below Standard

Buyers can't see that your seller level is Below Standard. However, since it means that you're not meeting one or more of our minimum standards for sellers on eBay, we'll review your overall account history and we may place limits or restrictions on your account.

The consequences of falling Below Standard can include:

  • Your items may be placed lower in search results

  • We may limit or restrict you from selling on your account and related accounts, or from registering a new account

  • Funds from your sales may be held

  • You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns

  • We may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days

Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services.

If we apply any limits or restrictions on your account, we'll send you an email to let you know. For information on what steps you can take to improve, see our Seller performance standards policy.

Underneath your seller level status, you can drill down to each of the sections that are taken into account to evaluate your seller level.

Transaction defect rate

In the transaction defect rate section of your seller standards dashboard, you'll see an overview of your performance for the following areas:

  • Cases closed without seller resolution

  • Canceled transactions

If any of these areas are at risk for affecting your seller defect rate, an orange flag appears next to it.

Late shipment rate

In the late shipment rate section, you can see how many of your transactions weren't shipped on time. There's also a link to a late shipment report that can show you more information about why we considered the transactions late. You can find get additional details such as buyer ID, handle by date, max estimated delivery date, acceptance scan date, and more by downloading your report into an Excel spreadsheet.

Valid Tracking

In the tracking section, you can see how you're doing with uploading a valid tracking number within handling time, and total tracking uploads. Uploading tracking information within your stated handling time is required for Top Rated Seller status and for certain seller protections, and is a great way for all sellers to provide excellent customer service. You can also create a report to see which transactions did not meet the tracking requirement.

Cases closed without seller resolution

The number of cases closed without seller resolution is an important indicator of seller performance. Many buyers who open cases never reach a point where they have an opportunity to leave Feedback or detailed seller ratings.

Sellers cannot have more than 0.3% and 2 cases that are closed without seller resolution. There are limits to the number of cases closed without seller resolution that a seller may have.

You can track your cases closed without seller resolution in your seller standards dashboard. You can also track all your eBay Money Back Guarantee cases (for transactions in US/UK/DE) in the Resolution Center.

Transactions and sales

The Transaction section shows your total number of transactions and total dollar amount in sales. We only count successful transactions as those that did not have a cancellation request processed on the transaction, unless they had a defect.

Additional information you can find on the seller standards dashboard:

  • Top Rated Plus benefits (If applicable, in the region you sell)

    In this section, you can see your current discount. In order to receive discounts, you must qualify as a Top Rated Seller and offer additional services in your listings. Below your discount details, you can see all of your active listings that qualify for a discount, and what you can do to qualify for Top Rated discounts on the rest of your listings.

  • Your total sales history

    You can see your complete eBay selling history, including your total sales to date, your total transactions, and the date of your first eBay sale.

  • Additional reports

    In the left navigation pane, you'll find reports and tools you can use to track your performance in more detail and see where you can improve.

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