Search the Help pages (Does not search for items or products)  Search Help PagesTips
Enter your Help search terms here. (Example: 'contact seller')

Becoming an eBay Top-rated seller


Top Rated Sellers consistently provide the best buying experiences to their customers. Whether you have a large volume of sales or a smaller volume, you can be a Top Rated Seller.

eBay Top-rated seller benefits

eBay Top-rated sellers receive the following privileges and benefits:

A badge on listing pages
Improved search standing for fixed price listings in Best Match search results

Visit your Seller Dashboard to check your current average ratings, status, and discount level.

What are the requirements?

To become an eBay Top-rated seller you need to meet these requirements:

  • Have an eBay account that's been active for at least 90 days.

  • Have at least 100 transactions and INR 144,000 in sales over a 12-month period.

  • Comply with eBay's selling practices policy.

  • Meet the requirements for transaction defect rate, cases closed without seller resolution and late shipment rate.

More details on New Seller Standards are available here.


  • Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions from the last 3 calendar months. For all other sellers, the rate is calculated from transactions over the last 12 calendar months.

  • To measure your overall performance accurately, we count 1 and 2 ratings only if they come from 2 or more buyers within any given evaluation period. If you have more than 400 transactions, 3 or more buyers must leave low detailed seller ratings before they are counted.

  • eBay may, at its sole discretion, temporarily grant Top Rated Seller status to an account even if it does not otherwise meet the requirements at the time of evaluation. This may be as a result of loss of Top Rated Seller status due to eBay or PayPal site outage, natural disaster, postal strike, or for any other reason that eBay may determine makes a temporary status change necessary.

Top Rate Best Practices

Follow these best practices to make sure you're prepared to meet buyer expectations for the 2 key services that earn you the top rewards:

  • Communicate regularly with your buyers during the entire course of the transaction.

  • Create quality listings with clear pictures and all item specifications.

  • Make sure you can fulfil your orders within the time promised and fulfil orders within 1 day when possible. To help ship items out quickly, you can use International Shipping Program.

  • Enter Shipping Details on all of your orders. With International Shipping Program the shipping details are automatically updated when you print the shipping documents.

  • Specify a Return Policy in all your listings. Return policies must allow for "buyer's remorse" returns, although sellers may specify that items must be returned in original condition or charge a restocking fee for items returned opened or used.

Additional best practices are available here.

Qualifying for Top Rated Seller status on other eBay sites

You can become a Top Rated Seller in the US, UK, and Germany based on your transactions with buyers in those countries. Indian sellers may receive the Top-rated Seller badge and greater on average search placement if they meet the criteria for the US, UK and German Top-rated Seller programs. For example, if you are an Indian seller selling to the UK, you can qualify for UK Top Rated Seller status based on your UK performance rating, which is based on your transactions with UK buyers.

Indian  sellers who meet Top Rated Seller requirements based on global performance standards will receive additional exposure in search and the Top Rated Seller badge on these eBay sites. For example, if you are a IN seller selling in France, you can qualify for these Top Rated Seller benefits based on your global performance rating, which is based on your transactions with buyers in all countries. Learn more about global seller performance standards.

Contact us

Have a question? We can help.

 Contact us