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Specifying Your Return Policy
If you intend to sell on one or more of eBay's international sites, you will need to accept, and we encourage you to carefully review, the User Agreement, policies, and other requirements of that site. You can continue to reach out to the relevant customer service teams on the respective eBay site of your listing or transaction, as may be applicable to the nature of your query.
Please Note: The Return Policy feature is being disabled from 29th April, 2013.
A clear return policy can reassure buyers
If you have a clear return policy, chances are that you're more successful than other sellers on eBay. eBay’s research shows that difficulty in returning items is the most common shopping barrier for buyers. As a result, sellers who clearly spell out return policies in their listings have an edge on the competition. Typically they sell a higher percentage of their items.
eBay’s research also shows that only a very small percentage of sold items are actually returned.
Return policy options to consider:
Mention the details up front
Consider including details like the following to make your return policy clear and complete:
How to specify your return policy
In the Additional Information section of the Sell Your Item form, take the following steps:
Contact Customer Service
Have a question? We can help.